Last Updated: 24-10-2024
At ContX, your privacy and security are of the utmost importance. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when using our services, mobile applications, and websites (“Services”). By using our Services, you agree to the terms outlined in this policy. If you disagree, please discontinue the use of our Services.
1. Information We Collect
1.1 Personal Information
When you create an account or use our Services, we may collect personal information, including:
- User Profile Information: Name, phone number, email address, profile photo, and other details you provide during registration or when updating your account.
- Device Information: Information about your device, including the operating system, unique device identifiers (UDID), IP address, browser type, and mobile network information.
- Usage Data: Information about your interactions with the app, including logs of calls, app feature usage, and technical data that helps improve the functionality of our app.
1.2 Contacts Information
With your explicit permission, we access your phone’s contact list to enhance your experience by providing caller identification, spam protection, and contact management features. We do not share or upload your contact data with any external parties without your consent. You can opt-out at any time.
1.3 Non-Personal Information
We collect non-personal information such as device metadata, crash reports, app usage statistics, and anonymous identifiers to improve user experience and app performance. This information cannot identify individual users and is aggregated for analytics.
2. Use of Your Information
We use your data to:
- Provide and Improve Our Services: Personalize user experience, offer relevant recommendations, and maintain the functionality of the app.
- Enhance Caller Identification: Use contact and network data to provide real-time caller identification and spam detection.
- Communication: Send notifications, policy updates, promotional materials, and necessary administrative information.
- Security and Fraud Prevention: Monitor app usage to identify and mitigate potential security threats, fraud, or misuse of our platform.
- Comply with Legal Requirements: In case of legal proceedings or when required by law, we may disclose personal information.
3. Sharing of Information and Third-Party Services
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third-party services for operational purposes, including:
- Ad Networks: We integrate with services such as Google AdMob (Privacy Policy), Microsoft Clarity (Privacy Policy), and Google Analytics (Privacy Policy) to deliver ads and monitor app performance.
- Service Providers: We work with providers to support app development, cloud storage, and data processing.
- Legal Authorities: If required by law or to protect the rights and safety of users, we may disclose data to law enforcement.
4. Data Retention and Security
We implement industry-standard security measures to safeguard your information against unauthorized access, alteration, or deletion. Your personal data is retained only as long as necessary for the purposes stated or as required by law.
5. Data Storage and Transfer
We store data locally on your device. In certain cases, information may be processed or stored by our third-party partners in secure data centers. Any transfer of data complies with applicable legal frameworks, including GDPR for European users.
6. GDPR and User Rights
For residents of the European Union (EU), we fully comply with the General Data Protection Regulation (GDPR), which grants the following rights:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can correct any inaccuracies in your personal data.
- Deletion: You have the right to request deletion of your data unless required by law for retention.
- Data Portability: You can request your personal data in a portable format.
- Objection: You can object to the processing of your data under specific conditions.
7. Permissions Used in Our App
- Contacts: We access contacts to offer features such as call blocking and caller identification.
- Storage: Access to media files is required for managing call recordings or custom ringtones.
- Call Logs: To show call history and manage calls effectively.
- Identity: To identify accounts for password recovery or security settings.
8. Children’s Privacy
Our services are not designed for individuals under 18 years of age. If you are a parent or guardian and believe your child has provided us with personal information without consent, please contact us immediately, and we will take steps to delete such information.
9. Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our services or legal requirements. If we make significant changes, we will notify you via email or in-app notifications. We encourage you to review the Privacy Policy regularly.
10. Contact Us
For any questions or concerns regarding this Privacy Policy or your data, you can contact us at:
- Email: [email protected]
By using ContX, you agree to this Privacy Policy. If you do not agree with the terms, please discontinue the use of our services.